FPC Review Manager

The Review Manager makes it easy to request a review from your customers via both email and SMS with a custom message that supports dynamic information such as their name, date of service, name of service and other CRM fields. Review Manager supports scheduling review requests and uploading a bulk list of them, and it has an Android and iOS app that extends the system so you can easily request reviews from your cell phone without having to login, use a browser, or even be connected to the internet. If there is an incentive program for employees or affiliates to request and obtain reviews from customers, this can easily be tracked in the system by creating a username for each of them.

Request Review screen

franchise perfect circle review manager request new review screen @ mr. marketing
franchise perfect circle review manager request new review screen @ mr. marketing

The customer gets your message and clicks on the link in it, they are taken to this screen and asked if they had a positive or negative experience. The message on this screen and the design of the page can be customized per client. If they click on the Negative option, a form for feedback is presented to them with a custom retention message. If customers are carefully screened before a review request will ever be sent to them then the first screen with the positive/negative question can easily be removed from the review request process.

mr. marketing review manager
mr. marketing review manager

If the Customer selects Positive Experience, they will be taken to this screen to select which directory they want to write a review on.  The selection of these directories presented to the customer and their order of appearance can be customized per client. As an example, when the customer clicks on Google or Facebook they are taken to your profile URL where a review can be written such as https://www.facebook.com/charleston.seo.company/reviews.  If they are using a mobile device, then it will deep link them into the Google Maps or Facebook application where they can write your review.

mr. marketing review manager
mr. marketing review manager

The entire review request process is tracked with JavaScript in the links, just click on the Pending Reviews tab to see where they are in the process.

franchise perfect circle pending reviews screen @ mr. marketing
franchise perfect circle pending reviews screen @ mr. marketing

Bulk upload of review requests can be made by clicking on the Uploads tab.

franchise perfect circle bulk upload review requests screen @ mr.marketing
franchise perfect circle bulk upload review requests screen @ mr.marketing

All reviews on the major directories can be viewed by clicking the Completed Reviews tab.

franchise perfect circle completed reviews screen @mr. marketing
Mr. Marketing review manager | completed reviews